Privacy Policy

Effective Date: November 10, 2025
Entity: Chemlube Solutions
Address: 15C Harrybrook Road, Green Bay, Auckland, New Zealand
Contact: support@chemlube.co.nz

1. Purpose

Chemlube Solutions (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

2. Information We Collect

  • Account information: name, company, business address, phone, and email.
  • Quote and inquiry data: details of your requests for quotation (RFQ) and communications.
  • Website usage data: IP address, browser type, cookies, analytics identifiers, and usage statistics through Google Analytics.
  • Technical data: server logs, device identifiers, and session metadata.

3. How We Collect Information

  • Directly from you when you register an account, submit a quote request, or contact us.
  • Automatically through cookies and analytics tools when you browse our site.

4. Purpose of Collection

  • Process RFQ requests and respond to enquiries.
  • Manage business accounts and maintain commercial relationships.
  • Improve our website and product offerings.
  • Comply with legal and regulatory obligations.

5. Legal Basis for Processing

Where the Privacy Act 2020 applies, we collect and use personal information only where it is reasonably necessary for our business purposes. If we process information for optional communications (e.g., marketing), we do so with your consent.

6. Disclosure of Information

We may disclose your information to service providers (hosting, analytics, IT support), legal or regulatory authorities if required by law, and professional advisers under confidentiality obligations. We do not sell, rent, or trade personal information.

7. International Disclosure

We primarily store and process data within New Zealand. Where offshore processing occurs (for example via Google Analytics), we ensure that the overseas recipient provides comparable safeguards consistent with IPP 12 of the Privacy Act 2020.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. RFQ and account records are typically retained for up to seven years for business and tax compliance.

9. Security

We employ appropriate technical and organisational measures to protect data from unauthorised access, loss, misuse, or disclosure. While we take reasonable steps, no system is entirely secure, and users accept this inherent risk.

10. Your Rights

Under the Privacy Act 2020, you have the right to access your personal information, request corrections, and withdraw consent for optional communications. To exercise these rights, contact us at the email address above.

11. Cookies and Analytics

Our site uses cookies to enhance functionality and measure website performance. You may disable cookies in your browser settings; however, certain features may not function properly. Analytics data are aggregated and anonymised wherever possible.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

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